"Didn't you tell me there were no fees for Wanlong Square? Didn't you say they'd never do a promotion outside of the holidays? Then what the hell is this with Airex?"
Dan Biao was on the verge of tears. He also wanted to know where this Yang Hui guy came from. He could handle Xinyue Square, sure—that was President Tian looking out for him. But how was the general manager of Wanlong Square looking out for him, too? He'd thought Yang Hui just had connections at Xinyue Square. Who knew the bastard could pull strings everywhere?
"Say something! Why are you acting mute? I don't really care if the Airex store at this mall has poor sales; the targets I set for it weren't high anyway. What we need right now is to go all out and boost sales for NLB. What's the meaning of you giving me this approval form? Are you messing with me?"
Dan Biao didn't know how to explain. As if he'd dare to mess with Li Yang; it was clear that he was the one being played by Yang Hui.
"Boss, I wasn't the one who negotiated this. Yang Hui spoke to their President Jia privately. He's just not in the office right now and asked me to run it through the approval process for him."
Yang Hui? Li Yang was also a little surprised that he had managed to handle President Jia. He hadn't expected his network to be so extensive, that he could succeed outside of Xinyue Square.
"Then didn't you even discuss it with Yang Hui? About giving some resources to NLB?"
Dan Biao looked up at Li Yang and found him staring intently. The look on his face clearly meant he wanted him to go and talk to Yang Hui.
'Talk to him? My ass! It'd be a miracle if that troublemaker agreed. Zhang Li is in charge of NLB. It's a wonder he doesn't try to sabotage him, let alone help him. Absolutely not. As for me going to talk to him, isn't that just asking for trouble?'
So he just said bluntly, "I tried. He wouldn't agree."
He figured Li Yang wouldn't go and ask Yang Hui to confirm, and sure enough, Li Yang snorted coldly. "Look. This is the team you manage. The subordinate has no big-picture perspective, and the leader has no leadership. How can a team like yours have any fighting spirit? You're just a pile of loose sand."
The phrase "You can be as strong as you like, I'll be the gentle breeze on the mountain" described how Dan Biao dealt with Li Yang. 'You go ahead and yell. My ears have an automatic filter.'
'You say I'm no good, so why don't you do it? You can't handle him either, can you? Doesn't that mean Futong Commerce is also a pile of loose sand, and that your management skills as the head honcho are lacking?'
Since something like this had happened once before, Li Yang didn't fly into a rage like last time. He scribbled his name on the approval form and tossed it at Dan Biao. "Take it. I'm embarrassed for you."
The NLB store on the first floor of Xinyue Square opened.
Because Xinyue Group had been promoting it for over ten days through online channels, the mall's outdoor screens, and indoor ad spaces, most of the mall's shoppers knew the store was opening today.
At 10:00 AM, customers began to enter the store.
The product sections were clearly defined: the central display featured the season's main limited-edition baseball caps, the side walls showcased classic baseball jerseys arranged by team colors, and glass display cases held collector's items like all-star signed jerseys and baseball models.
The shelves, an industrial-style design combining metal and wood, were set against retro brick walls, displays shaped like baseball gloves, and dynamic LED screens playing game highlights.
"Huh, the decor in this store feels much more high-end than the other NLB stores I've seen."
"Yeah, is this a flagship store? Compared to this one, the store at Wanlong Square looks like a knockoff."
"Isn't it though? The selection here is more complete, too. And look, all the sales associates are so pretty."
The sales consultants were all uniformly dressed in polo shirts, high-waisted straight-leg cargo pants, and branded collaboration sneakers. They wore their ID badges on metal chains around their necks and silicone sports wristbands. They looked like walking fashion editorials!
All staff wore white wireless earpieces, allowing for real-time communication about inventory and customer needs while keeping the flow of service smooth.
One immediately stepped forward. "Welcome! I'm your fashion consultant, Xiaozhang. Is there anything I can help you with?"
The two customers noticed that the salespeople here weren't like other sales associates they had encountered before—the kind who follow you around like ghosts, making you uncomfortable.
The service at this store wasn't pushy; they maintained a respectful distance. This allowed customers to browse comfortably, but the moment they needed assistance, a consultant would appear before them, fluently explaining fabric characteristics, design concepts, and even brand history.
Another salesperson brought the two customers coffee, which surprised them even more—they were serving free, freshly ground Blue Mountain coffee. They also noticed the VIP lounge, where they learned free high-end pastries were also available.
The pair picked out some clothes and went to the fitting rooms. An employee there took their coffees, placing a label on them so they wouldn't get mixed up when they came out.
Inside the fitting room, a high-end fragrance made them feel like they were in a luxury hotel. They even provided makeup for touch-ups—it was incredibly thoughtful.
Ultimate service and a flawless customer journey created an experience that surpassed expectations, all built on professionalism, empathy, and meticulous attention to detail.
From precisely matching their needs and becoming their fashion consultants to building an emotional connection through listening and sincerity, customers ultimately felt not just the value of the merchandise, but also the dignified experience of being respected and understood.
The sale was made quickly. The wall behind the cash register displayed years of limited-edition pins in clear acrylic boxes, reinforcing the brand's sense of history. The countertop was neat and clean; this store felt even more comfortable than one's own newly renovated living room.
The cashier recommended the customers sign up for a Yanghe Commerce membership. The member benefits would be shown in the mini-program—for example, enjoying coffee and high-end pastries in-store, receiving massages to relieve fatigue, and so on. Furthermore, the company would be rolling out more and more free, thoughtful services.
Naturally, they wouldn't refuse such a good offer. Besides, membership points could be used to offset purchases—a standard practice for many businesses.
Not far from the store, Yang Hui and Yang Na were watching the activity inside. He was quite satisfied.
"Maintain the current standards, but also brainstorm and see what else can be improved. Have the staff submit suggestions. If a suggestion is adopted, reward them with 1,000 to 10,000 yuan."
"You're really tapping into the wisdom of the working class, aren't you..."
"No, I'm getting them used to participating in the formulation of the company's rules and regulations. Giving them a sense of participation will give them a stronger sense of ownership."
"Alright, you stay here. I'm going upstairs to have a chat with Cheng Jun."
Yang Na gently tucked a loose strand of hair behind her ear. "A chat, or a flirt?"
"Huh?" Yang Hui, who had already taken a few steps, turned back to ask. But then he understood what she meant. "You just wait, I'm going to spank you."
Yang Na glanced around. Seeing none of their colleagues, she said, "Bring it on, bring it on."
Yang Hui glared at her. 'So defiant. I'll have to find a chance to teach her a lesson later—a bit of the stick and a bit of the carrot. I'll teach her until she's crying and begging for mercy. It's not smart to provoke someone blindly without understanding the power gap.'
Visit and read more novel to help us update chapter quickly. Thank you so much!
Use arrow keys (or A / D) to PREV/NEXT chapter