Why is This Troublemaker So Damn Rich?

They held a crushing advantage in both cost and distribution. Thanks to Yanghe Commerce’s high-salary policy, its staff was far more motivated and effective than the competition’s. They were leagues ahead in the three key areas of personnel, products, and platform. The outcome of this game was decided from the very beginning.

No wonder Yang Na felt such a heartfelt sense of kinship when Serene visited. She didn’t yet realize that this feeling was mixed with other factors.

At this thought, she added playfully, "Serene is so beautiful. Don’t you wish she’d visit more often?"

As she said this, she stared unblinkingly at Yang Hui, as if trying to read his true thoughts from his reaction. But she was severely underestimating him. He’d been surrounded by women since high school and college; a low-level test like this was never going to stump him.

"Pfft. I have you, Yang Na. Why would I even look at any other beauties?"

He said it with a perfectly straight face, his gaze on Yang Na even turning tender and affectionate. This made Yang Na a little flustered. Then she laughed. "You’re such a smooth-talker, I almost believed you. When you go next door in a minute, are you going to say the same thing to Shen Meng?"

"Ahem, ahem. Yang Na, we’re talking about work. Don’t get distracted. I’m going to have to reprimand you for that."

"Have you sorted out the online authorization for NLB?"

Her mention of Shen Meng reminded Yang Hui of the matter, so he brought it up.

Yang Na tucked a stray strand of hair behind her ear. "I mentioned this on my call with Serene this morning. Initially, we discussed whether the online channel could link directly to headquarters’ inventory. In other words, we’d be responsible for sales, while NLB headquarters would handle shipping, returns, exchanges, and after-sales service. That would be the most advantageous arrangement for us."

From a convenience standpoint, that was naturally the best option. It would eliminate the need to ship products from NLB headquarters to Qingzhou, saving a step in the process and a considerable amount in logistics fees. But after some careful thought, Yang Hui decided against it.

"I think it’s better if we control every part of the process ourselves. Since online sales lack an in-person experience, the main service we can offer customers is our after-sales support. If we let NLB headquarters handle it, we lose control, and we risk giving customers a bad experience."

"Let’s handle it ourselves. Even if it costs more, we can’t tarnish Yanghe Commerce’s reputation. We have to treat all our customers, both online and offline, like family."

’Yang Hui had other considerations. If they relied on NLB’s team, they would save money, but they couldn’t guarantee the quality of service, which would damage Yanghe Commerce’s reputation.’

’Doing it in-house, on the other hand, would mean higher logistics costs and the expense of maintaining an after-sales team. These were not small fees. But he was willing to bear them. In the long run, it was the only way to guarantee their service standards wouldn’t decline. What if they stopped working with NLB in the future and switched to another brand that wasn’t willing to operate under NLB’s proposed model? Would they have to shut down their online business then?’

’Therefore, they had to establish and control the entire chain themselves. They needed to build and train the team from the early stages so they could gradually adapt to greater growth in the future.’

Yang Na quickly agreed with his point of view. "That was short-sighted of me. I’ll call Serene in a bit and tell her we’ll handle after-sales and shipping ourselves. At the same time, Shen Meng and I will draw up a set of service standards for every process. We’ll only launch online sales after the team is fully trained."

The main concern was that if these people started the job without training and online sales scaled up too quickly, they wouldn’t be able to adapt. They’d be overwhelmed and prone to making mistakes.

Yang Hui nodded. "For the initial livestreams, just use our own store account. The traffic will be limited and the workload manageable, which will be a good training exercise for them. Once they’re proficient, I’ll talk to Xinyue Group about streaming on their corporate online platform and getting them to allocate resources."

After leaving Yang Na, he went to see Shen Meng. As the new head of the online sales channel, she had taken over Yang Na’s first office, which was even smaller.

It contained only a desk and a tea station, not even a sofa.

"The company’s just starting out, so conditions are a bit rough. Once business gets on track and our cash flow is healthier, we’ll move to a bigger office."

The June sunlight spilled into the office through the floor-to-ceiling windows. Shen Meng stood where the light met the shadow, wearing a long floral dress. The hem of her skirt, ending about four inches above her knees, swayed gently in the breeze from the air conditioner, tracing an elegant arc. The slim fit of the dress accentuated her graceful S-curve, the startling contrast between her slender waist and full bust.

Every time he saw her, Yang Hui felt a desire stir within him. He couldn’t help it. She was, after all, his only officially recognized girlfriend—the one he could be openly affectionate with.

"What’s so rough about it? I spent all day in the livestreaming studio back at Futong Commerce, and I never thought it was hard."

The mention of the livestreaming studio reminded Yang Hui of the wonderful sight from when he’d accidentally walked into the fitting room. A warmth spread through him. He stepped forward and pulled her into his arms. Shen Meng obediently rested her head in the crook of his neck.

He felt her nuzzling him like a kitten, sniffing around. ’He found it amusing. Women were so perceptive; their magnanimity was often just for show, while deep down, they held onto little resentments. Her secret little sniffs on his shoulder were a clear attempt to find out if he and Yang Na had just been hugging or sharing some other intimate moment.’

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