Why is This Troublemaker So Damn Rich?

The call was from a customer who had bought a new outfit the day before. She had purchased a size M, and it looked great on her at the time. But after thinking it over at home, she worried it might shrink after a few washes and wanted to exchange it for a size L.

The store manager politely replied, "That’s no problem at all. Just bring it in, and I’ll exchange it for you."

But that wasn’t the issue. The customer said she had a 1:00 PM flight to catch and had to leave for the airport right away. She was worried she wouldn’t have time to come back to the store and asked if they could ship the replacement to her home in another city, offering to pay the delivery fee.

The store manager politely informed her that they could ship it, adding that the company would cover the delivery fee, so the customer wouldn’t have to pay anything extra.

The customer thanked her profusely, but then she had a sudden thought. She was leaving immediately and didn’t have time to mail the size M garment back. What was she to do? She was going to be away for three months on this trip.

Hearing the customer’s anxious predicament, the store manager didn’t even consult Xia Jie. She made an immediate decision. "Don’t worry. Here’s what we’ll do: take the size M with you to the airport. I’ll get in a taxi right now and bring the new one to you there."

Xia Jie looked at the store manager with admiration. The company had a policy for such situations: prioritize the customer’s convenience above all else. Expenses like the round-trip taxi fare could be reimbursed by the company.

Serene entered the store just in time to overhear the conversation between the store manager and the customer. By then, the manager had already instructed the salesperson who had originally helped the customer to immediately take the same garment in a size L and head for the airport.

She chose the salesperson who had served the customer the day before so they could easily find each other. Besides, the store manager couldn’t just leave, as she had a store to run.

Once the manager had arranged everything, Serene couldn’t help but approach her. "Won’t this arrangement hurt the store’s sales figures? And since that salesperson has to leave the store, she’ll lose out on her personal sales, which are tied to her income."

The manager remembered this customer; she’d spent several thousand yuan in the store just yesterday. Hearing the question, she explained, "It will. But our boss says there’s always more money to be made. Between making a sale and providing better customer service, we choose the latter. As for the salesperson taking a hit to her income, that’s bound to happen. But if the boss isn’t concerned about the store’s sales taking a dip, why would we worry about our personal gains or losses?"

Serene fell silent. ’What a simple yet profound principle. A company’s culture is so often a reflection of the will of its top leadership.’

She suddenly found herself more interested in Yang Hui’s "synthesis." She was deeply drawn to a corporate culture like this.

Just then, she heard the store manager say to a pretty young woman beside her, "Supervisor, excuse me. Let me show you to the employee break room."

’Supervisor?’ Serene recalled that Yanghe Commerce didn’t currently have any supervisors; one of its stores was just being temporarily managed by Yang Na. ’Could this be a new hire?’

She stepped forward and said to Xia Jie, "Hello, I’m Serene, from NLB Brand Company."

Xia Jie didn’t recognize her, but she had heard the name before. She’d also heard an amusing story about her: when Serene had come to a meeting, Li Yang had repeatedly bragged about his Mercedes-Benz V-Class, worth hundreds of thousands, and offered to let her use it for her store tours. But Serene had completely ignored him. When she left, she got into a Bentley Mulsanne, and the backward glance she threw him made many people feel like she was looking at a total bumpkin.

"Hello, Serene. It’s a pleasure. I’m Xia Jie."

As soon as the manager heard Serene was from NLB Brand Company, she enthusiastically invited both of them into the employee break room to talk.

Serene had seen the employee break area at Futong Commerce. It was located inside the warehouse without any real partition. The so-called "break area" consisted of a small square table and a few folding stools for employees to sit and eat. The table was a total mess, cluttered with plastic bags and leftover, undisposed-of trash. It was a sight you could barely stand to look at.

The break room at Yanghe Commerce, however, was a stark contrast—clean, tidy, and orderly. It was a small room, only about five or six square meters, but it was furnished with a conference table and several chairs, a place to facilitate discussions about store matters. On the wall were the monthly sales targets and a chart tracking daily progress.

The manager explained that the sales targets were just that—targets. No one’s bonus would be docked for failing to meet them. This was completely different from Futong Commerce, a sentiment that both Serene and Xia Jie shared at that moment.

Serene suddenly looked as if she remembered something. "Xia Jie, are you the Xia Jie from Futong Commerce?"

Xia Jie was surprised that Serene knew of her and nodded. "Yes. I left Futong Commerce yesterday."

After their brief conversation, Serene had a good impression of Xia Jie. She recalled how the staff yesterday also seemed to hold her in high regard. ’Li Yang must be out of his mind,’ she thought, ’forcing out an excellent employee like her and keeping a bunch of useless good-for-nothings. And that Zhang Li, with his deceptive approach to managing the stores... once the staff finds out, the whole thing is bound to collapse. And that man is the operations manager.’

After the store manager gave a brief introduction, Xia Jie sent her back out to manage the store. Though she had just arrived, Xia Jie was already starting to adapt. Here, no one put on the airs of a leader; everyone was focused solely on their work and the customers’ needs.

Xia Jie had added her new colleagues on WeChat that morning. She now saw a sales report posted on her social media feed and quickly shared it.

Meanwhile, back at Futong Commerce, Li Yang was once again in a rage. President Jia from Wanlong Square hadn’t called him, but he had sent him a message.

The first message was a screenshot of the sales report from the NLB store at Xinyue Square—490,000 in sales over three days. The second was the previous day’s sales figure for the NLB store at Wanlong Square—3,000 yuan.

Dan Biao and Zhang Li were at a loss for words. Before, being called into the office twice a week had felt like the absolute limit of their endurance. But ever since taking over NLB, they were summoned daily, sometimes more than once. And each time they were called in, it was for a furious tirade.

"Have you two no shame? Even when sales were bad before, we could still pull in over 5,000 a day, and over 10,000 on weekends. Yesterday, you, Zhang Li, a supposed manager, personally took over and sold a measly 3,000 yuan worth of product. Now President Jia is texting me. What am I supposed to tell him?"

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